![]() ![]() Best case I’d get store credit…for full retail price: $745. I walked into their Tysons Corner store and the staff took care of all the paperwork to send my bag for service and walked me through the timing and steps they would take to attempt a repair. Lastly, I felt sorry for anyone else who might not be a status passenger or didn’t have a bag with warranty and still had to deal with destroyed luggage and no compensation at all. There was also no offer to cover costs of getting an additional suitcase to tie me over in the mean time. The experience infuriated me because United was relying on TUMI to cover what should be their responsibility. I tried for more, but only had so much time…and fight in me. I called him out on attempting to commit fraud and ended up getting an apology and a $150 ETC (Electronic Travel Certificate) because of my Premier 1k status. Plus, since TUMI provides great warranties, I’d “make out” fine for my troubles. A whopping $397 for a bag worth more than 2x that. His rationale was that if I was traveling internationally frequently then on the next flight I’d report it damaged and get what I paid for it. We Don’t Cover ThatĪfter informing the baggage claim agent that “We don’t cover that” wasn’t a satisfactory comment, he informed me that the airline didn’t cover this type of damage on domestic flights but did do so on an international flights. Less than nine months and over 100,000 miles flown, my heart broke when what tumbled out of the baggage carousel at DCA was my bag: just torn open, metal bent, handle dangling on by a piece of tape. I’d never owned expensive luggage, but at 60% off, it had all the features I was looking for and quickly became my favorite piece to travel with. Last summer I scored this awesome TUMI suitcase on an Amazon Prime Deal ( thanks Ed). Or taketh away like last month, when my less than a year old TUMI suitcase was destroyed on a flight from Chicago to DC. A cheap economy ticket on an overbooked flight where the status passenger ahead of me didn’t want to leave their companion back in coach. Sometimes the Travel Gods giveth like my first time ever flying business class.
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